Exponant provides highly skilled ICT Resources and services over short- or long-term periods across all ICT categories, these include:

Available Positions
Exponant has a position available  for a Technical Officer within an ISP Environment based in Gauteng .

Duties & Responsibilities

The Technical officer will be resposible for

Broadband, LTE Support

  •  Ensure customer solution modifications are fully regression tested and delivered within committed time to customer or within SLA.
  • To attend meetings with customer and business when required.
  • Monitor task execution and ensure results are recorded and feedback provided.
  • Prepare and maintain relevant documentation, including activity schedules, step by step procedure guide, narrative and written reports, and visual progress charts.
  • Liaise with and assist relevant broadband support teams with planning, provisioning and testing activities, problem resolution and root cause analysis.
  • Take responsibility for: time management; reporting and monitoring; risk management; issue management; QA and change management.
  • Support other team members and associated IT and business resources as appropriate and when required.
  • Continually update skills by learning new technologies and techniques relevant to the role.
  • Participate in continuous improvement.
  • Promote and advocate best practices within the team and throughout the business.
  • Analyze daily broadband service request reports and ensure appropriate action is implemented to manage SR resolution according to SLA’s.
  • Manage Escalation and Urgent service requests and directed by the Technical Leads within the specified time.
  • Identify and define new process improvement opportunities.
  • Managing service requests (SR) from SRM to closure as per prescribed method.
  • Troubleshooting and Accurately troubleshooting faults.
  • Assigning SR’s in correct method to 3rdline support.
  • Feeding back to customer within committed timeline.
  • Resolving SR within committed timeline.
  • Feeding back root cause to all stakeholders that are interested in RCA.
  • Writing root cause analyses reports.
  • Demand and resource planning.
  • Reviewing documentation.
  • Quality assurance.
  • Providing objective feedback to support teams and line management.
  • Problem solving.
  • Working on multiple projects at one time.
  • Document analysis and communicating findings to technical and non-technical colleagues.
  • Liaising with other support teams.
  • Manage SR escalations and urgent requests.
  • Analyze and understand daily Broadband service request reports for appropriate action.
  • Ensure accurate completion of customer service requests and follow-up to ensure queries are resolved timeously, as per service level agreement.
  • Provide effective, efficient and professional service to all our customers (internal and external), both telephonically and through written correspondence.
  • Ensure customer service level agreements are met and exceeded.
  • Consistent achievement of agreed productivity as per performance contract.
  • Display a customer centric attitude.

Desired Experience & Qualification

  • Matric minimum requirement.
  • National Diploma/Degree in a scientific/information technology discipline (beneficial).
  • CCNA certification (requirement).
  • ITIL Foundations (beneficial).
  • At least 3 years of 2nd Line Support experience on Layer 3 Networks & Services.
  • SD-WAN experience (beneficial).
  • A practical and systematic approach to work beneficially.
  • Telecommunications industry experience.
  • Experience working with OSS/BSS software as an end-user or from working in the telecommunications sector.
  • MUST be willing to work 24/7 rotational shifts.

Package & Remuneration
To be disussed according to current earnings

  • Architecture and design
  • Network management
  • Risk management
  • ICT programmes (planning and control)
  • Robotic Process Automation
  • Server management
  • Security management
  • Integrated workforce Management
  • Specialised software development, management and monitoring including Database Administration and SQL


  • Strategy development and implementation to ensure technical delivery on business goals
  • Content Management and development
  • Social Media Optimisation
  • Process Mapping
  • Governance and Compliance
  • Enterprise Architecture
  • Testing
  • User Experience
  • Adoption and Change Management
  • Systems and solutions
  • Service Integration
  • Telecommunication services
  • ERP and related corporate and shared services
  • Other ICT services
About Exponant.

We are an integrated ICT solutions provider that uses leading technologies to deliver sustainable value to corporate and public sector organisations.

Contact Exponant.

Building 32, Oxford Office Park, 3 Bauhinia Drive, Highveld
+27 12 663 0100
Click here to contact us